The Ombudsman program uses specially trained and certified individuals (Ombudsman) to provide advocacy services to residents of long-term care facilities.

An Ombudsman:

• Provides information to residents, staff, and family members about residents rights, nursing facility requirements, and helps identify resources in or out of the facility.

• Identifies, investigates, and resolves complaints by or on behalf of residents.

• Works with residents, families, and staff to resolve complaints and concerns.

• Provides information about selected a long-term care facility, eligibility criteria, and other services for the elderly.

Links:

Statement of Residents' Rights

When to Contact an Ombudsman

Volunteer as an Ombudsman

Family Council Training

Additional Resources
Texas Department on Aging
1-800-252-2412 (State Ombudsman Hotline)
http://www.tdoa.state.tx.us/elderite.htm
mail@tdoa.state.tx.us

Texas Department of Human Services, Long-Term Care Regulatory
1-800-458-9858 (Complaint Investigations)
1-800-252-8016 (Consumer Services)

Texas Department of Protective and Regulatory Services
1-800-252-5400 (Adult Abuse, Neglect, and Financial Exploitation)

Texas Attorney General
1-800-252-8011 (Medicaid Fraud Control)

For more information, call (210) 362-5236 or 1-800-960-5201.

TDD users can communicate with Bexar AAA by dialing Relay Texas at 800-456-5094. 
TTY users should dial Relay Texas at 800-735-2989.